Refund Policy

Refunds will only be granted if a product arrives damaged or is not what was ordered. Please send pictures of the product to [email protected] and include your order number.

Returns due to customer error or buyer's remorse will be not be accepted. In the event that an exception is made, returns will be accepted only with written authorization from DISSHOP & Co. If authorized, the customer is responsible to ship items back to DISSHOP & Co. at their expense, plus a restocking charge of 25%. Returns received damaged or in used or unsellable condition will not be honored.

Products may be back ordered, meaning that the products are not readily available and will be shipped at a later date. DISSHOP & Co. is not responsible for unanticipated back orders. Staff will notify customers if there is a back order on their products. The customer can cancel orders and be refunded back orders that exceed 60 days from date of the initial purchase.

Customers understand that colors and sizes may be slightly different between the image/sample and the actual product. DISSHOP & Co. staff will determine whether a variation constitutes an actual defect in the product or whether it is a normal variation. Touch-up stain may be available and can be sent if necessary.