Shipping Policy

orders usually ship within 3-10 business days.

Other products usually ship in approximately 5-10 business days, but may be delayed up to 4-6 weeks due to high volume seasonality, supply chain issues, production delays, or labor capacity. Back orders will be communicated as soon as possible. Orders are typically shipped from the manufacturer. Delivery times for orders cannot be guaranteed. DISSHOP & Co. is not responsible for transit delays.

Smaller and lighter products will be shipped via UPS or USPS. Larger or heavier items requiring a pallet will be delivered by an LTL carrier. Tracking information will be emailed when it is available. The freight company will be in touch with the contact person for the order to determine the date and time frame for curbside delivery. Additional services, including but not limited to reconsignment, redelivery, service upgrades such as white glove and store, may be arranged with the freight company directly at the customer's expense. DISSHOP & Co. is not responsible for any fees due to delays in being able to contact or deliver to the customer. If arrangements cannot be made for the product to be delivered in a reasonable timeframe, the product will be sent back and the additional freight cost will be removed from any refund.

Damages and defects sometimes occur during transit. Defective products or those damaged in transit will be re-ordered if the store is notified within 3 days of receipt. email [email protected] to alert us to any problems and we will do our best to make it right. It is very important to note any external visible damage to the packaging on the bill of lading. DISSHOP & Co. will not pay for the removal or disposal of damaged product. 

DISSHOP & Co. is not responsible for any issues that arise as a result of the unloading of the product.

Most Campania International items are packaged in a double walled cardboard box with Excelsior packaging material and/or foam peanuts used to cushion the item.